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22:29, 06/04/2021

I have sầu an install of Office 2010 on Windows 10 64-bit that refuses khổng lồ activate. 

It installs fine with the hàng hóa key. Internet activation give me an error of "This sản phẩm cannot be activated because the hàng hóa key is invalid." Phone activation is supposedly not available, did it anyway & got the same message twice, once via actual phone và once using the activation thingy on my phone. 

I know the hàng hóa key is good, still have sầu the order email & double checked, would think it would not even complete install if it wasn"t.

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The client does not want khổng lồ purchase new software, as they will probably attempt lớn leave sầu the Office platkhung and go with Google Apps or OpenOffice or something lượt thích that.

Anyone else have sầu this problem, solution or more insight for me before I go inkhổng lồ M$ support hell?

Thanks


Best Answer

Serrano
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raindancer4563
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Nov 15, 2017 at 05:02 UTC

I called Micro$haft on the deprecated sản phẩm line - again - & finally got a real person - who told me lớn go to howtotell.com and report the sản phẩm key to lớn get things cleared

howtotell.com is for reporting COUNTERFEIT software và I know this is a legit installer và sản phẩm key

Called M$ again lớn explain it was not counterfeit và got transferred lớn an actual person who did a remote session, changed the product key khổng lồ a different phối, và activated the license - via the mạng internet activation, no less.

Will have sầu to lớn say it only took about 90 minutes to lớn get through the muck


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11 Replies


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Mace
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adrian_ych
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Nov 10, 2017 at 05:57 UTC

Where did you order the hàng hóa from ? The product keys are usually on a label of the media or a MS cert.

You can install Office 2010 or later without the sản phẩm key, you will enter a 30 day evaluation if the hàng hóa key is not entered in the sản phẩm add/remove sầu or the help>activate thực đơn.

You can try to lớn activate via phone...

https://tư vấn.office.com/en-us/article/Activate-Office-2010-1fe7340c-50e2-458f-8677-f57f5a140f46 


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Serrano
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raindancer4563
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Nov 10, 2017 at 06:06 UTC

It was ordered online và I have the purchase order tin nhắn with the product key, no physical media

I have tried activating by phone twice, as I noted in the original question.

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Tnhì Pepper
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Marcelo Nov 10, 2017 at 07:24 UTC

Gọi them. They will get it sorted, likely give you a new sản phẩm key.


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Mace
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adrian_ych
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Nov 10, 2017 at 08:28 UTC

Bought online as in via Microsoft site or a re-seller or ecất cánh ?

Did you speak lớn someone in the Microsoft activation ?


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Mace
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adrian_ych
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Nov 10, 2017 at 08:30 UTC

Can you try activating (setting the key) through control panel / uninstall a program / right-click Office 2010 / choose "Change" (not uninstall). From the setup dialog that comes up (may take a minute) you are supposed to be able to lớn enter a key.


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Poblano
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theorev
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Nov 10, 2017 at 11:02 UTC

what Suite of office 2010 are you trying khổng lồ activate ?

maybe the installed suite is not the same as the licence ?


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Jalapeno
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Pirho99
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Nov 10, 2017 at 17:37 UTC

Try this phone # for deprecated products: 866-421-7141

It will prompt to lớn sover a text liên kết to your phone, & you can complete activation by entering the code via phone texting keyboard, instead of verbally or phone keypad.


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Pimiento
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aaronhume Nov 11, 2017 at 05:08 UTC
1st Post

I just tried that number và the prompt gets you through entering all million numbers then says it can"t help you & hangs up. what just happened here? was this a time bomb that Microsoft planted or what? I"m trying to lớn just install office 2010 pro on a máy tính with a legit key, cd, label, everything. also the online activation doesn"t do anything but say its an invalid key.


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Serrano
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raindancer4563
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Nov 12, 2017 at 17:18 UTC

aaronhume wrote:

I just tried that number & the prompt gets you through entering all million numbers then says it can"t help you và hangs up. what just happened here? was this a time bomb that Microsoft planted or what? I"m trying to just install office 2010 pro on a máy tính with a legit key, cd, label, everything. also the online activation doesn"t vì anything but say its an invalid key.

aaronhume - I concur!

It installs fine with the original valid product key and the original downloaded installer. Activation gets nowhere, online or via landline or cell phầm mềm.

Guess I will have sầu to lớn spkết thúc who know how many hours on the phone with Micro$haft support to lớn get things done - IF they will 


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Mace
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Da_Schmoo
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Nov 12, 2017 at 19:58 UTC

Sounds lượt thích a blacklisted key in which case I"d suspect the validity of the license.


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Serrano
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Best Answer
raindancer4563
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Nov 15, 2017 at 05:02 UTC

I called Micro$haft on the deprecated hàng hóa line - again - và finally got a real person - who told me to lớn go khổng lồ howtotell.com & report the sản phẩm key khổng lồ get things cleared

howtotell.com is for reporting COUNTERFEIT software & I know this is a legit installer & hàng hóa key

Called M$ again to lớn explain it was not counterfeit & got transferred to lớn an actual person who did a remote session, changed the hàng hóa key to a different mix, và activated the license - via the internet activation, no less.

Will have sầu lớn say it only took about 90 minutes to get through the muck


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