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Sự khác nhau giữa responsibility và accountability

17:02, 07/04/2021

Michael Cameron February 13, 20đôi mươi Coaching và Leadership, Employee Engagement, HR Professionals, Leaders

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Michael Cameron February 13, 2020 Coaching & Leadership, Employee Engagement, HR Professionals, Leaders

Xem thêm: Người Giữ Trẻ Tiếng Anh Là Gì, Nghĩa Của Từ NgườI Giữ Trẻ Hộ


Responsibility vs Accountability – What’s the difference?

Responsibility và accountability are two terms that are often considered synonymous và are used interchangeably. However, they actually have sầu very distinct meanings. It is important to understand the differences between responsibility vs accountability in order to lớn assess who fits where in the office structure & / or when clarifying assignment to a given project. 


What is responsibility in the workplace?

What are some aspects of responsibility in the workplace? 

Responsibility is essentially the duty khổng lồ respond lớn and complete tasks.  It can be shared among muốn a team – multiple people can be responsible for achieving a specific outcome by working on the same task, or have sầu different tasks they are responsible for that lead to lớn the same goal. Responsibility cannot technically be assigned to someone. A person must choose to lớn take responsibility for something themselves. It is specifically task-focused – it can include: who has what role, what that entails, và what must be done in order to lớn be successful. 


What is accountability in the workplace?

How is accountability in the workplace defined? 

Accountability is literally the ability and/or duty lớn report (or give sầu trương mục of) on events, tasks, and experiences. Accountability for a specific task, process, service, etc. should be assigned to lớn just one person If more than one person is accountable for the result of a task, there is a much higher risk that each person will think the others are taking charge, leading to lớn no one taking accountability. Whereas responsibility is an ongoing duty to lớn complete the task at hvà, accountability is what happens after a situation occurs. It is how a person responds and takes ownership of the results of a task. Being accountable often means that the person is liable lớn face consequences from some authority if the task isn’t completed successfully However, not always – sometimes the accountability can also be at play when the “accountable” person communicates the objective sầu isn’t being reached. 


Key Differences of Responsibility vs Accountability

Now that we have defined both responsibility and accountability, let’s summarize the key differences. 

Responsibility in the Workplace Accountability in the Workplace 
The duty khổng lồ complete tasks; not doing so is a failure of responsibility The duty khổng lồ give an trương mục of tasks after they are completed 
Ongoing while final goal is being worked towards Happens after a situation occurs ( or in the khung of status update) 
Can be shared amuốn a team; many people can have the same task, or different tasks that work towards the same goal Should be assigned to just one person khổng lồ avoid thinking someone else will be doing the job 
Specifically task-focused Specifically results-focused 
Cannot be assigned khổng lồ someone. Each person must take responsibility on their own (more behavioral) Is assigned (ideally lớn one person) – they are held accountable for results và potential consequences of not reaching desired results 


Download our infographic lớn help explain the differences between responsibility & accountability in your organization!


Responsibility vs Accountability – 3 examples

We’ve sầu defined responsibility and accountability in the workplace và specified some key differences. Now, let’s take a look at some examples that further illustrate those key differences. 


1. Doing chores 

We can feel responsible for doing household chores without having accountability. If someone who lives alone has the responsibility khổng lồ bởi vì their laundry, but fail to lớn do so, they have sầu no one to answer khổng lồ but themselves. They will be responsible, but they won’t face any consequences from an authority. 

However, a parent could make their child accountable for the laundry getting done. In this case, if the laundry doesn’t get finished, the child would have sầu to lớn explain (give an trương mục of) why the task hadn’t been completed khổng lồ their parent (the authority) và could face potential consequences. 


2. Customer service 

Suppose your company has an online help portal where customers can ask questions, and get responses in real time from customer service representatives (CSRs). It is the responsibility of the CSRs khổng lồ respond lớn these questions – that is their task, working toward a goal of, for example, a response time of three minutes or less per question. 

In this example, accountability shouldn’t lie with the multiple CSRs all doing the same task with the same goal in mind – instead, it should be assigned to lớn one person (perhaps a supervisor or manager) who would be accountable for the response time. In this case, they wouldn’t necessarily face consequences if the goal wasn’t met – accountability for this situation could be khổng lồ inkhung a higher authority (their boss) that the goal wasn’t being achieved.  


3. Stockperson

In some cases, someone can both have responsibility for something, and also be held accountable for it. Consider this example: an employee is responsible for keeping the storage room stocked with computer paper. They are aware that this is their job, and will continue khổng lồ bring more paper lớn the room before it runs out. As this is an ongoing task, they are merely responsible for it – they will not be held accountable until the task is completed. In this example, that could be if the employee fails khổng lồ stoông chồng the room & has khổng lồ face consequences for it. 

Final Thoughts on Responsibility vs Accountability

While they seem to be very similar terms, there are key distinctions when comparing responsibility vs accountability in the workplace. It’s important lớn know the differences in order to ensure that the right people (và number of people) are assigned to lớn specific tasks, and also khổng lồ know who is responsible for what, và who will be held accountable for certain outcomes.